Refund Policy

Credit Packs (One-Time Purchase)

• If your payment succeeded but a technical issue prevented the credits from being added, we will issue a full refund or re-grant the credits.
• If you were charged twice for the same purchase, the duplicate charge will be fully refunded.
• If you have not spent any credits from the pack, you may request a full refund within 14 days of purchase.
• If you have spent part of the pack, you may request a refund within 14 days: the refund is prorated by the unspent credits at the pack’s purchase rate. Remaining credits from the pack are void after the refund.
• Credits are valid for 24 months (renewed by every purchase or spend). Expired credits are not refundable.

Membership Subscriptions

• You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period; we do not issue prorated refunds for the remaining days.
• Member credits granted each cycle are valid for that cycle only. Unused member credits are not convertible to cash on cancellation or refund.
• Annual plan refunds are prorated by spent credits: refund = annual fee minus the value of spent credits at the annual rate. Remaining credits are void after the refund.
• For unintended automatic renewals, we will issue a full refund if you contact us within 7 days of the renewal and have not spent credits from the new cycle.
• Reports you unlocked with credits remain viewable after cancellation — which is why spent credits are deducted from any refund.

Credit Unlocks & AI Consultations

• Report unlocks are delivered instantly. Credits spent on an unlock are generally non-refundable; if the content has a material defect, we will review the case individually.
• If a technical issue deducted credits without unlocking the report, we will return the credits or repair the unlock.
• If an AI consultation fails, the credits spent are returned automatically by the system.

How to Request a Refund

Email support@baziflow.com with your account email and the PayPal or Creem transaction ID (order number).

We typically review and respond within 3 business days. Approved refunds are returned to your original payment method.

Before filing a chargeback, please contact our support team first — most issues can be resolved quickly.

Statutory Rights

Nothing in this policy limits your statutory rights under the consumer protection laws of your region.